Privacy policy
Softr (“we,” “our,” or “us”) operates this website and online store, including all related information, content, features, tools, products, and services (the “Services”), in order to provide you, the customer (“you” or “your”), with a curated shopping experience. Softr is powered by Shopify, which enables us to provide the Services.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
By accessing or using the Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.
Personal Information We Collect
“Personal information” means information that identifies, relates to, or can reasonably be linked to you or another individual. It does not include data that has been anonymized or de-identified. Depending on how you interact with our Services, where you live, and what applicable laws apply, we may collect or process the following categories of personal information:
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Contact Details: Name, billing and shipping addresses, phone number, email address.
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Financial Information: Credit or debit card numbers, payment account details, transaction information, and payment confirmations.
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Account Information: Username, password, security questions, preferences, and account settings.
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Transaction Information: Products you view, add to your cart or wishlist, purchase, return, exchange, or cancel, along with your order history.
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Communications: Any information you provide when contacting us, such as customer support inquiries.
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Device Information: Browser type, device model, operating system, IP address, and unique identifiers.
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Usage Information: Details about how you use and interact with the Services, including browsing behavior, navigation history, and time spent on pages.
Sources of Personal Information
We may collect your personal information from the following sources:
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Directly from you: When you create an account, place an order, communicate with us, or otherwise provide your information.
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Automatically through the Services: When you use our website or services, including via cookies, pixels, and similar technologies.
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From service providers: When third parties process information on our behalf (e.g., payment processors, shipping providers).
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From business partners or third parties: Marketing partners, affiliates, or other entities that help us deliver our Services.
How We Use Personal Information
We may use your personal information for purposes including, but not limited to:
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Providing, Tailoring, and Improving the Services
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Processing and fulfilling orders, returns, and exchanges.
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Managing your account and remembering preferences.
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Delivering a customized shopping experience with product recommendations.
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Marketing and Advertising
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Sending promotional emails, texts, or postal mail.
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Showing online ads based on your shopping activity and interests.
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Security and Fraud Prevention
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Authenticating accounts and safeguarding your information.
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Detecting, investigating, and preventing fraudulent or malicious activity.
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Communications
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Responding to inquiries and providing customer support.
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Sending updates about your account, orders, or returns.
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Legal Obligations
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Complying with laws, responding to legal requests, and enforcing our policies.
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How We Disclose Personal Information
We may share your personal information in the following circumstances:
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With Shopify and service providers who help us with hosting, payments, shipping, IT management, analytics, and customer support.
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With business and marketing partners who deliver advertising or promotional campaigns.
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With your consent or direction, such as when using social media integrations or sharing shipping details.
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With affiliates and within our corporate group.
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In connection with a business transaction, such as a merger, acquisition, or bankruptcy.
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For legal reasons, such as complying with subpoenas or protecting our rights and users’ safety.
Relationship with Shopify
Our Services are hosted by Shopify, which collects and processes personal information to help us operate and improve our store. Shopify may use your information in connection with its broader merchant network. For details on how Shopify processes data, please review the Shopify Consumer Privacy Policy.
Third-Party Links
Our Services may include links to websites or services operated by third parties. We are not responsible for the privacy or security practices of those third parties, and you should review their policies separately.
Children’s Data
The Services are not directed toward children. We do not knowingly collect information from individuals under the age of majority in your jurisdiction. If you believe a child has provided us personal data, please contact us immediately so we can delete it.
Security and Retention
We use commercially reasonable safeguards to protect your information, but no method of transmission is 100% secure. We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, or enforce agreements.
Your Rights and Choices
Depending on your jurisdiction, you may have the following rights regarding your personal information:
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Access / Know: Request access to the personal information we hold about you.
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Delete: Request deletion of your personal data.
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Correct: Request correction of inaccurate information.
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Portability: Request a copy or transfer of your data.
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Opt-Out of Sale/Sharing for Targeted Advertising: Direct us not to sell or share your personal information for advertising.
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Manage Communications: Opt out of promotional emails at any time via the unsubscribe link.
To exercise these rights, contact us using the details below. We may require verification of your identity before processing requests.
International Data Transfers
We may transfer your information outside your country, including to the U.S. and other jurisdictions. When transferring data from the European Economic Area or the UK, we rely on recognized safeguards such as Standard Contractual Clauses.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Updates will be posted on this page, and the “Last Updated” date will be revised.
Contact
If you have questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, you can contact us at:
Softr (IronHillHoldings LLC)